常问问题
How soon will my order ship?
In-stock items ship immediately. Special orders, including automotive uniforms and non-stock or custom Girl Scout items, generally take 2–3 weeks to process. Custom embroidery orders take approximately 15 business days. Fun patches usually take approximately 10 days.
Special-order times are estimates. Some items may take longer than 4 weeks, and we will notify you if additional processing time is needed. Shipping transit time is additional.
Can I cancel my order?
Please contact us as soon as possible if you need to cancel. In-stock items ship immediately, so cancellation may not be possible.
For out-of-stock and special-order items, we usually place your order directly with the manufacturer within 48 hours of receiving it. You may cancel without a fee before we place that order. Afterward, approved special-order cancellations are subject to a 20% cancellation fee.
Once embroidery or other customization has begun, the order cannot be cancelled.
Cancellation is not guaranteed. Neither the first 48 hours nor the estimated 2-3 week processing period is a guaranteed cancellation window, as we may place the manufacturer order sooner.
Can you guarantee delivery by a specific date?
Delivery dates cannot be guaranteed. If you need an order by a particular date, please include your requested date in the notes at checkout. We will let you know if we are unable to meet your request.
Which shipping carriers do you use?
Domestic orders ship through USPS, FedEx, UPS, or OnTrac. Carrier transit times are estimates and are not guaranteed.
Do you ship internationally?
We ship international orders through UPS, USPS, or DHL. Some items are not available for international shipping
Unless we specifically state that duties and taxes are included in your order total, customers are responsible for any applicable import duties, taxes, and customs clearance fees. These charges may be collected separately by the carrier or customs authorities..
What is your return policy?
Eligible items may be returned within 30 days of purchase. Items must be unwashed, unworn, in original condition, and have all tags attached.
A 20% restocking fee applies only to eligible returns of special-order items.
Underwear and socks are non-refundable once opened or tried on. Please review our Returns Policy for full details and exclusions.
Who pays shipping costs for returns?
Customers are responsible for return shipping. Original shipping charges are non-refundable. For orders that received free shipping, prorated standard shipping charges will be deducted from the refund.
Can I return custom embroidered items?
Custom embroidered items are non-refundable and non-returnable unless defective or produced in error. If there is a problem with your order, please contact us so we can help.
Is there an embroidery setup fee?
There is no setup fee for lettering using fonts already available on our embroidery machine. For custom logos, a one-time $35 setup fee applies if you do not provide a DST embroidery file.
How can I get help with my order or sizing?
Use our Contact Us page or email customerservice@basicsclothing.com. For questions about an existing order, please include your order number. For sizing questions, include the product name and the size you are considering.
When can I pick up my order?
Please wait until we notify you that your order is ready before coming to our distribution center. Some items require special ordering and are not available for immediate pickup.
Our regular pickup hours are Monday–Friday, 10 AM–4 PM. If you need to pick up outside these hours, contact us in advance. We will do our best to accommodate your request.
Please call or email ahead before visiting for pickup or drop-off.
Where is your distribution center?
Basics Clothing Store
12078 Valley Blvd
El Monte, CA 91732