Shipping policy
Shipping & Orders
Please review the information below about order processing, shipping, and delivery. For questions or special requests, contact us before placing your order.
Order Processing
In-stock items ship immediately. Other processing times depend on the items ordered:
- Special orders generally take 2–3 weeks.
- Non-stock or custom Girl Scout items: generally 2–3 weeks.
- Custom embroidery orders: approximately 15 business days.
- Fun patches: approximately 10 days.
Processing times are estimates and do not include shipping transit time. Some items may take longer than four weeks. We will notify you if additional processing time is needed.
If you need your order by a particular date, please include your requested date in the notes at checkout. We will do our best to accommodate your request, but delivery dates cannot be guaranteed.
Order Cancellations
Please contact us as soon as possible if you need to cancel. In-stock items ship immediately, so cancellation may not be possible.
For out-of-stock and special-order items, we usually place your order directly with the manufacturer within 48 hours of receiving it. You may cancel without a fee before we place that order. Afterward, approved special-order cancellations are subject to a 20% cancellation fee.
Once embroidery or other customization has begun, the order cannot be canceled.
Neither the first 48 hours nor the estimated processing period is a guaranteed cancellation window, as we may place the manufacturer order sooner.
Shipping Methods
Domestic orders ship through USPS, FedEx, UPS, or OnTrac.
Carrier transit times are estimates and are not guaranteed. Carrier delays, weather conditions, customs processing, and other circumstances beyond our control may affect delivery.
Girl Scout & Fun Patch Orders
Free Shipping
For Girl Scout and Fun Patch orders, free shipping is available on orders of $50 or more for customers located in Los Angeles County and Orange County, as well as troop orders.
Free shipping is also available on complete Girl Scout uniforms that include all required sewing or embroidery.
To request eligible free shipping, enter “Free Shipping” in the checkout notes. Applicable shipping charges will be refunded after we review your order.
Discounted Shipping
Flat-rate shipping of $5 or $10 is available for Girl Scout and fun patch orders. The maximum shipping charge for these orders is $15, regardless of order value.
If you notice an incorrect or excessive shipping charge, please contact us promptly so we can review it and make any necessary adjustments.
Processing Time
Please allow 2–3 weeks for non-stock or custom Girl Scout items and approximately 10 days for fun patches. Processing estimates do not include shipping transit time. Ordering early is recommended.
Custom Embroidery Orders
There is no setup fee for lettering using fonts already available on our embroidery machine.
For custom logos, a one-time $35 setup fee applies if you do not provide a DST embroidery file.
Custom embroidered items are made specifically for you and are non-refundable and non-returnable unless defective or produced in error. Please contact us if there is a problem with your order.
International Orders
We ship international orders through UPS, USPS, or DHL. Some items are not available for international shipping.
Unless we specifically state that duties and taxes are included in your order total, customers are responsible for applicable import duties, taxes, and customs clearance fees. These charges may be collected separately by the carrier or customs authorities.
Customs processing may delay delivery. Please contact us before ordering if you have questions about international shipping or charges.
Customer-Provided Shipping
Customers who wish to arrange their own carrier or forwarding service may provide a valid U.S. delivery address. Please contact us before ordering to discuss these arrangements.
We are not responsible for delays or issues arising after the shipment has been delivered to the designated address.
Military Discount — APO, FPO, and DPO Addresses
A 10% military discount is available on qualifying purchases shipped to APO, FPO, or DPO addresses.
Girl Scout items are excluded.
Contact Us
For questions about shipping, processing times, or an existing order, use our Contact Us page or email customerservice@basicsclothing.com. Please include your order number when available.