Withdrawal form

EU customers have the right to withdraw from eligible purchases within 14 days after receiving their order. Please complete the form below to submit your withdrawal request.

This withdrawal form below is provided to comply with European Union consumer protection laws and applies only where a legal right of withdrawal exists. Eligibility is subject to applicable law and our store policies.

RETURN & REFUND POLICY (EU CUSTOMERS ONLY)

This Return & Refund Policy applies exclusively to customers located in the European Union (EU).

Returns

Customers in the European Union have the right to return eligible items within 14 days of receiving their order. To qualify for a return, items must be unworn, unwashed, unused, and returned in their original condition with all tags and packaging intact.

Right of Withdrawal

Under EU consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving the goods without providing a reason.

To exercise your right of withdrawal, you must notify us of your decision within 14 days of receiving your order by contacting us using the contact information provided on our website.

After notifying us of your withdrawal, you must return the goods within 14 days.

Return Shipping

Customers are responsible for all return shipping costs. Original shipping charges are non-refundable unless required by applicable EU law.

We recommend using a tracked shipping service, as we are not responsible for returned items lost or damaged during transit.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery and provide photographs of the issue. Upon verification, we will provide a replacement, exchange, or refund at no additional cost to you.

Exchanges

We offer exchanges for size or color, subject to product availability. Customers are responsible for the cost of returning the original item. If an exchange is approved, we may cover the shipping cost of the replacement item at our discretion.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your return request.

Approved refunds will be issued to the original payment method used for the purchase. Refunds are typically processed within 5–10 business days, although processing times may vary depending on your payment provider.

Non-Returnable Items

The following items are not eligible for return or withdrawal where permitted under applicable EU law:

• Customized or personalized products
• Sealed goods that are not suitable for return due to health protection or hygiene reasons if unsealed after delivery
• Gift cards
• Items returned in a condition that exceeds what is necessary to establish their nature, characteristics, and functioning
• Items showing signs of wear, washing, misuse, or damage caused by the customer

Contact Us

If you wish to exercise your right of withdrawal or have any questions regarding returns or refunds, please contact us using the contact information provided on our website.